About the Support category


#1

Having problems with Astropad? Drop on in and we’ll figure it out


#2

When launching Astropad (with iPad Pro), I’m immediately getting a black screen on the ipad Pro with the white dial, and on the Macbook Pro I’m getting a selection box. I can change the size of the selection box but I can’t do anything else.

Running El Capitan with Astrolab 1.4.3 (The latest version). Probably a simple solution.


#3

Hi Astropad Crew,

After painting a whole childrens book with photoshop and Astropad on my ipad pro 12.9 in july, and being very stisfied with the app, I started a new book today. But the mirrored image on the ipad is incredibly unsharp. That was not the case in july. What should I change?

Thanks so much in advance
Katharina


#4

Hi Katharina,

Is this with USB or wifi connection?

How has the experience been different?
If possible please email a screeenshot/photo or video of this occurring.


#5

Hi Malyse,

Thanks for taking care of that!
It is with USB connection.
Here are zwo screenshots, the first is taken from the astropad/ipad screen and the second from the computer screen.

The problem with the blurry lines, when a selection is active, has improved a lot since last update, which is absolutely great!

Best
Katharina


#6

Hi Katharina

When you restart Mac and iPad this still happens?
Has you’re Mac’s display resolution been changed at all?


#7

Hi Malyse,

it stays like this with a restart.
The resolution of my display has not been changed since my last work.


#8

Hi Katharina,

What is the model and year of your Mac?

Something to try -
On your Mac,
Go to Astropad’s Preferences, and go to “Advanced” tab and uncheck “use Retina resolution when available”.

Let us know if that makes any difference.


#9

Hi Malyse,

It is a 2016 Mac mini.
Switching Retina res on or off doesn´t make a difference, please see ipad screenshots.


#10

Hi Katharina,

I messaged a command to try as well, has that been tested?

This is an issue we’re still trying to figure out.
Has there been any changes to your setup?
Any 3rd party drivers or plugins installed recently?

We appreciate your patience as we try to figure this out.


#11

ok, i need the second screen option. Did i buy the wrong one? Should i have bought the studio thing? If there is no second screen option can i please get my money back so i can just buy a product that makes sense? Just silly to work only in mirror mode. Completely useless to me.


#12

@Vinnie_GP Astropad mirrors only, it does not have second/extended screen ability.
Please send us an email to support at - support[at]astro-hq.com for refund information.

Apologies for any disappointment.


#13

Hi dear Astropad Community.
I have a problem - brush delay using Astropad on ipad pro 2017 (ios 11) and Photoshop on my mac pro computer (Sierra 10.12). My mac pro is old (2013 year))))), so can it be the reason of brush delay? Or I can resolve my problem somehow? Thank you very much!


#14

@danka_pu Are you using wifi or USB connection?
What version of Photoshop is in use?
Are you using any 4k or 5k monitors attached to your Mac?

Are there any old wacom drivers installed?


#15

I’m not sure if this is where I’m supposed to ask questions… but I have a problem. I need to update my astropad app on my iPad pro, but because it was installed by a friend/coworker, it was put in place with his apple ID, and I don’t have his password. I can’t for the life of me figure out how to change it to my apple ID! can you help me? In the meanwhile I can’t use my astropad nor my wacom tablet w/ my iPad, and its making me very sad :frowning: Hopefully I’ll hear back from you soon!
thanks so much xox


#16

nevermind… I deleted it again and this time it let me re-buy it. which kinda was a tiny bummer as I’ve bought it twice before but … alas. its more expensive than i remember… :face_with_raised_eyebrow:
thanks anyhow x


#17

Hello my name is Neil, and I am really enjoying Astropad.

I do have a question which is, can you use the two fingers to rotate the image in photoshop? If so, could you please explain how

Thanks
Neil


#18

@Neila1plus Are you using Astropad Studio? Or Astropad Standard?

Canvas rotation is only available for Astropad Studio.


#19

I am using Astropad studio.


#20

@Neila1plus Thanks for confirming.
Using two fingers on your canvas workspace in Photoshop (or another program with this supported),
the gesture is the same as you would on a trackpad for rotation.

If this gesture is not working, check Photoshop’s Preferences
and select Tools, and make sure “Enable Gestures” is on.

Let us know if there is any issues that occurs with this, or if something seems unclear.